Terms and Conditions
By proceeding with a purchase via our website you hereby agree to our standard Terms & Conditions of purchase of which are set out below:
If any goods are delivered which are not to our high standards, please note ALL postage costs to return the goods to us are liable for full payment by yourselves solely.

If we seek to send a product/item which is similar to the one you have ordered, we will email first before the goods are dispatched to ensure the substitute is acceptable.
We endevour to achieve a 10/10 in terms of service, however we are not immune to the odd hiccup. Communication is the way forward. Please be courteous and we will deal with your enquiry as fast as possible.

All goods are payable in full before being despatched. Once we have confirmation, we will despatch in 12/24 hours.

Please note: We will not be held financially responsible for any late deliveries by 3rd parties such as couriers as this is fully out of our control. As a result we do NOT refund payments made on an order for delivery costs. Thank you for your understanding

On all Garden furniture suites we offer an industry standard 12 month guarantee from the point of delivery.

Glass: Regarding our terms and conditions of all glass supplied with any of our suites. All glass is delivered to you the customer in perfect condition. Any imperfections or issues with the glass needs to be reported to us immediately at the time of delivery. After this, we cannot be held responsible for the way that you handle, store, use or move the glass when it is in your care. 

Non-Online Orders: Please note that all deposits placed on non-online orders are 100% non refundable. A deposit is your holding deposit and is classed as your willingness to enter into a contract with us. Your deposit will not be refunded if you choose to cancel your order as this is classes as a break in contract. 

Important Information Regarding Delivery of All Garden Furniture Orders:

Door Step Delivery Only.

This means that we do NOT go through houses, neighbouring properties, garages, alleyways, etc – this is for insurance purposes.

Goods must be signed for.

Bearing in mind that this is a door step delivery, you may wish to arrange some assistance.

We do NOT take away or dispose of cardboard or rubbish.

We always try to meet dates and time slots requested by the customer for delivery, however for logistical reasons this is not always possible. We will always call prior to delivery to confirm a day and time slot.

It is your responsibility to ensure that you are at your property at the time of confirmed delivery, failed delivery attempts are charged at £50.00

When unpacking your new set, please ensure to turn chairs and sofas upside as cushions are packed on the underside.

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